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your web page. CHAPTER 14
What is the first thing you should do when answering the telephone?Answering Calls. Try to answer the phone within three rings. ... . Answer with a friendly greeting. ... . Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it.. Ask the caller for their name, even if their name is not necessary for the call.. What are the five tasks for answering incoming calls?5 Receptionist Scripts to Handle Any Call Like a Pro. Greeting the Caller.. Transferring Calls.. Putting Callers on Hold.. Taking Messages.. Answering a Question You Don't Know.. When you receive or place a phone call Your message should be logical?Chapter 13. What type of calls take priority when answering phones?It allows calls to be routed without needing to be answered by an office employee. When answering incoming calls, what three types of calls take priority over other telephone calls? Emergency calls, calls from other physicians, calls from a physician's family members.
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